I ordered a dedicated IP address during sign-up. Why is my site still showing a shared IP?

Because A Small Orange assigns dedicated IP addresses to SSL Certificate users, your site won't be assigned the Dedicated IP until you provide us with the certificate to install on your site.

You can contact support∞ for assistance with this.

If you ordered your Dedicated IP address and don't expect to be installing an SSL Certificate within a short time period, submit a ticket∞ to Billing to have the charges removed (refunded or credited depending on the circumstance). You can add the Dedicated IP address onto your account at any time.

If you ordered your Dedicated IP address to make your website appear at the top of Google's search results, you won't be receiving an IP address (here's why). Submit a ticket∞ to Billing to have the charges removed.



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