Why is My Account Suspended?

Billing Suspensions

Your account may display a suspended notice if you are more than 10 days past due on your bill.

A Small Orange invoices all accounts in advance of service. You'll receive one email notification the day the invoice is generated. You'll also receive another email notification when the account is past due, but still within 10 days.

After 10 days, the account is suspended for non-payment. If you make a payment on the invoice, your account is reinstated. Submit a ticket∞ to Billing if your account is paid up but hasn't been reinstated yet.

After 30 days, the account is marked Inactive and the invoice is deleted. If you want to renew the account at this point, you'll need to submit a ticket∞to Billing to have a new invoice generated for new service. Once the invoice is paid, we'll reinstate the account.

Accounts inactive for longer than 60 days may be removed at A Small Orange's discretion. If this happens, you'll need to go through the sign-up process again.

Other Suspensions

Your account may also be suspended for violations of Terms of Service, DMCA Take-down Notices, and other reasons.
Please see our Abuse FAQ for more information on these issues.



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