Most recent edit on 2008-09-04 17:13:09 by TimDorr

Additions:
In addition, if you ever wish to cancel after this time, we will fully refund any hosting payment made within the last 30 days.%%

Deletions:
In addition, if you ever wish to cancel after this time, we will fully refund any payment made within the last 30 days.%%

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Edited on 2008-09-04 16:37:42 by AsoAmanda

Additions:
No domain purchase will be refunded.

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Edited on 2007-11-09 22:24:02 by TimDorr

Additions:
See the Upgrading to a VPS for details.

Deletions:
See the Upgrading to a VPS for details.

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Oldest known version of this page was edited on 2007-10-12 16:34:50 by AndrewBoring []

What is your Refund Policy

Our refund policy is pretty simple:

However, some scenarios require elaboration:

Any payment made within the 30 days prior to canceling can be refunded.
Any payment made longer than 30 days prior to canceling will not be refunded.

If you are billed monthly, we will refund the most recent monthly payment if you cancel anytime during that month.
If you are billed annually, we can only refund the full payment if you cancel within the first 30 days.
We cannot offer pro-rated refunds (eg, six months of unused hosting service).

The only pro-rated refund/credit option is for customers who have paid more than one month in advance and are moving to a VPS or dedicated server. In those cases, we will pro-rated unused hosting portion back to the account after the customer has canceled the shared hosting packaged.
See the Upgrading to a VPS for details.

If you have specific questions regarding your account and refund scenarios, please submit a ticket∞ to Billing.


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